Browse through answers to our most frequently asked questions

What is the difference between a personal and school licence?

A personal licence is for individual use only. Guides purchased on a personal licence may not be redistributed or resold. A personal licence is intended for one reader, such as a parent, carer, guardian or school advisor. A school licence permits academic instiutions to make the resource available to all parents, staff and students belonging to that institution. The resource may be distributed in either digital or print form and can also be shared via a secure online platform such as a parent portal. This licence does not grant permission for the resource to be shared via a public online platform such as a school website. The resource may not be distributed to other institutions including institutions that may belong to the same academy chain or similar. In these instances, a separate school licence must be purchased.

Can I preview the resources before I buy them?

There is the opportunity to sample a few pages from each resource by visiting its product page and using the arrows found at the right of the cover image. If you would like a full sample copy of any of the resources, then please email us at and we will happily deal with your request.

What payment methods are accepted?

We accept the following methods of payment: Debit/credit card Cheque (email orders only) BACS

Can I pay by Bacs?

Yes. If you would like to make payment by Bacs then please email with details of the product(s) you wish to order. If you choose to generate a purchase order form, our business details are: The Parents Guide to LTD Address: 10 Stratfield Park Close, Winchmore Hill London N211BU Once your order has been received, we will send you an invoice. You will have up to 30 days to complete payment.

How do I receive the resources once I've paid?

If you're purchasing via the website, resource(s) will be sent to you for download once payment has been made. Follow the instructions on the screen. We will also send you an email with the download link, which can be used for up to 30 days so you can download on multiple devices. For schools paying by invoice, resources will be sent by email once your PO has been received. More information about the size and format of the download can be found on the resources' product page under 'Important information'.

How can I be kept informed about any new resources?

Subscribe to our mailing list for lots of fantastic updates and resources, which may be of interest to you. You can subscribe by entering your email into the subscription box found at the bottom of the website page you are on or click here.

What is your refund and return policy?

As the majority of our resources are digital and acess to download is immediate, we do not normally offer any refunds. All of our resources can be previewed via our website and a full sample copy can be requested by contacting a member of our customer support team on Please read the product description carefully prior to purchase. If you have any problems or questions regarding your purchase please email us on and we will be happy to look into this further.

Can I request for a particular guide to be written?

Absolutely! The Parents’ Guide to is a constantly growing community with new guides being written all the time. If you have an idea for a new guide or would like to provide your parents with more information on a post 16 / post 18 topic - let us know and we will be sure to consider it for our next collection! As a thank you and for those published - we'll give the school full licencing rights to that edition for the first year. Email us on:

What is your business address?

The Parents Guide to LTD Address: 10 Stratfield Park Close, Winchmore Hill London N21 1BU

What paid resources do you provide?

As well as our comprehensive range of free support, advice and information, parents and carers can also purchase our online and interactive guides. We have over 10 interactive guides covering topics from the university application process to applying for an apprenticeship. All our guides are interactive to make moving around them easier as well as containing hyperlinks to other reliable sources, in case parents want to delve deeper and find out more on a topic. Our guides range from £2.99 to £6.99.

What if a parent still has a question after reading one of your guides?

Whilst all our guides are extremely comprehensive, we do recognise that some of our parents may still have questions. That's why we've created our parents' frequently asked question page, where parents can read answers to other questions or submit their own. We have also included hyperlinks throughout our guides, which direct our parents to recommended and reliable sites for further guidance and help. Just look out for the Key Links headings throughout our guides.

What free support, advice and guidance is available to parents visiting your website?

The Parents' Guide to provides parents and carers with access to a comprehensive range of free resources on topics such as apprenticeships, university, exam revision, options at 16 and 18 as well as some broader advice on ways to keep their children happy and healthy. Parents and carers can access this information through our support pages. This includes up-to-date and well written articles on:

We also have a dedicated page where parents and carers can browse answers to other parents questions or submit their own through an online form. We encourage all parents and carers to sign up to our parent newsletter, which provides timely and relevant information on ways to support their teenage children and look after their families.

How can I recommend your website to our parents?

Add us to your school's website or careers' page: Provide a link to our website where we have up-to-date information for parents on universities, apprenticeships, application processes, results day, revision as well as many useful articles, blogs and a Q&A system where we answer questions personally. Include us in your parents' newsletter or bulletin:
The Parents’ Guide to covers a range of topics, including how parents can help their children with GCSE or sixth form revision, information about university degrees and apprenticeships, what to expect on results day and the range of options available at 16 and 18 years old. You do not need to purchase these guides to recommend them. Email: Do you regularly speak with your parents by email on topics such as the UCAS process, exam revision or post 16 or post 18 options? You can directly cut and paste relevant extracts from our guides to save you time (so long as you credit or direct your parents to our support and advice pages for more information. Word of mouth: Mention us at your careers' fair, sixth form open day, presentation days and/or Higher Education, post 16 and post 18 events. Also, feel free to direct any worried parents our way - we’ll help them! Social media: Follow us on social media and feel free to retweet our advice and tips for parents via your own social media platforms if you find them helpful. We are happy to answer individual questions (whether from you or your parents).

Still have a question? Drop us a quick message using the form below or visit our contact page for more options.

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